Dego Send

Service Name Last Order By Pickup Window Delivery Window
Same Day Delivery Services
Daytime Standard

12pm

from 9am to 5pm

from 9am to 6pm

Evening Standard

4pm

from 4pm to 8pm

from 6pm to 10pm

On-Demand

4pm

pickup and delivery done ASAP

Next Day Pickup and Delivery Services
Standard

1pm

from 9am to 5pm

from 9am to 6pm

2 Way Services
2 Way Standard

10am

Pickup, delivery and return
will be done within 8 hours

2 Way Express

12pm

Pickup, delivery and return
will be done within 5 hours

Key Notes
• Please submit your delivery requests via our batchupload file and ensure that all required information is provided in full. Delivery requests with incomplete information will not be placed.
• The Last Order is the final cut-off time to place an order. Requests for Same Day Delivery Services and 2 Way Services may be made up until the Last Order time on the day of the required service. Requests for Next Day Pickup and Delivery Services must be made by 1pm on the previous working day. Please place orders for Saturday on the previous working day.
• 2 Way Service is a service that allows you to send a parcel to your recipient and have an item returned to you from the recipient.
• Delivery requests that are submitted after the Last Order cut-off time will be placed for the same service but for the next available day.
• Maximum weight per parcel: 30kg
• Maximum weight per consignment: 50kg
• Maximum dimension per parcel is 80cm.
• Volumetric weight is calculated as per the following formula = [Length(cm) x Height(cm) x Width (cm)] / 5000

In terms of packing your parcel, please ensure that your items are appropriately packed for delivery and that your Order ID is labelled / written clearly. Once our delivery partner has arrived kindly do a visual verification by sighting the reference code on their mobile application to ensure that the correct parcel is handed over.

If you’re looking for a customized SLA that fits with your business or industry, while maintaining a cost efficiency, we’ve developed a Dedicated Partner Program just for you! While you focus on your business, reduce risk and leave it to us to re-train, dispatch, manage, monitor your very own Ondemand Fleet on roster.

Get in touch with us!