Here’s a list of common questions answered related to Dego:

What is Dego?

Dego is an innovative IT company with a social mission to empower communities, despatch and delivery experts by providing them access to Requests on our platform. We provide full and part time income generation opportunities with our variety of services such as Dego Send and Dego Ride.

What is the meaning of Dego?

Dego was a named suggested by the Founder’s mom who sought to empower the Delivery and Despatch communities Dego grew from. Dego is basically short for “Delivery on the go” and “Despatch on the go”.

What if I cannot contact my assigned Driver or Rider?

Sometimes drivers don’t pick up their phones, normally because they are driving. If you meed any other kind of suppor t, Dego Customer Ser vice is available
from Monday to Friday, 9am – 10pm, and can be reached via e-mail at help@dego.my or at +60392869100.

What can I send with Dego Send and Dego Ride?

You are only permitted to request a transport with Dego Ride for an individual person. As for Dego Send, you may review the full list in our Terms & Conditions.

Can you request to cancel or modify your request?

Yes you may cancel your Dego Ride or Dego Send requests with a reasonable time. Please follow the instructions provided or contact us at our customer support number +603-9286 9100 and provide details of your Tracking or Order ID for assistance.

How long can a Rider or Partner wait for you upon Arrival?

Our Riders and Partners are trained and suggested to leave within 10mins upon time of arrival at Pick-up or Delivery addresses. Most of them are working on multiple jobs so please be mindful of their time to ensure a smooth co-operation between all parties involved. Additional charges may be applied.

Do I need to package my Items for Pick-up?

Yes of course you must provide your item, document or parcel in a well packaged condition that will allow it’s safe transport. Please be advised that our Partners are permitted to reject Items which they may find too risky for them to take on. Therefore we strongly suggest you to provide the right packaging for the right occasion to avoid any mishaps.

What if I'm not available at the time of Delivery?

You’re required to provide an instruction to the Dego customer support team for a 3rd party authorization process.

What do you do if my Driver doesn't show up?

We apologize for the inconvenience as our service is dependent on the available current capacity at any time. Please only contact our customer support with such a query when your Driver doesn’t arrive as per the identified Estimated Time of Arrival details shared via the Unique link sent to the mobile phone number(s) provided during the Request.

When is Dego available?

Dego Ride is currently available during the following:
Monday to Sunday: 9am – 10pm

Dego Send is currently available during the following:
Monday to Friday: 9am – 10pm
Saturday: Bookings must be submitted by Friday 4pm

Dego Customer Support is currently available during the following:
Monday to Friday: 9am – 6pm

What insurance coverage is available with Dego?

We provide protection of upto RM500* per Request. To find out more details please read our Terms and Conditions.